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Delivery And Return

Delivery Terms

  1. All orders will be delivered by DPX Logistic
  2. Products delivered to an address other than Thailand, the customer is responsible for the freight, handling charges, customs fees and taxes incurred at the destination. We will not be responsible for any expenses after it left our shop.
  3. Orders that you submit online are processed immediately and may not be cancelled.
  4. The order will be processed after the payment has been confirm
  5. For not pre-order product, you can expect the product 2-3 working days for Bangkok and 5-7 working days for its surrounding provinces depending on the distance. You can use tracking number which will be sent into your email or check it from order status in the website to track the order from our couriers directly at their website.
  6. Correct address and recipient information is the responsibility of the customer. We are not responsible for the event as if the product has been sent to the wrong address which the customer has given but we will do our best to help you track the parcel.
  7. The case of the false delivered with the correct address and recipient name, we will do our best to track the parcel but we are unable to compensate for any damages incurred or resend.
  8. If the order has been made and customer receive and confirmation Email, we assume that the customer has accepted all of our terms of use, delivery and return terms.

Return & Exchange Terms

Returns

Once an item of merchandise which not in a good condition is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the good condition items including following products: [discounted or sale items, gift cards, personalized items, perishable goods such as hazardous materials, or flammable liquids or gases]. These items are not eligible for return, refund or exchange.

Shipping

To initiate a return, please email us at witalthailand@gmail.com. We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at 3/1 Ari-Samphan5, RamaVI Road, Phaya-Thai, Phaya-Thai, TH, 10400.

We are responsible for paying for all shipping costs for your returned item with registered Thailand post mail. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, we will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.